Operating Procedures and Sales Guidelines

Customer Service

MP Industries, Inc. is dedicated to developing innovative access solutions through comprehensive consultation, professional integrity, accountability, and perseverance to see your project through completion. We take pride in our customer service, and with over 21 years experience in the industries we serve, we have a unique perspective and understanding of our customers’ needs. Should an issue arise or dissatisfaction occur, we will take every step necessary to ensure customer satisfaction and always go above and beyond to make sure our customers are pleased with the products and our performance.

Payment Terms

 MP Industries, Inc. accepts Visa, MasterCard, corporate American Express, and Discover credit cards, checks, electronic bank transfers, and ACH. First time customers pay up front. Orders over $5,000.00 require a 50% deposit. Any purchases made or delivered out of country require payment prior to shipping. Custom orders require a 60% deposit and are non-refundable. MP Industries, Inc. offers Net 30 payment terms from date of receipt with approved credit. A late fee of 5%, starting at 15 days past the due date will be applied to all unpaid invoices, and a 10% late fee will begin at 30 days late, with a compounding additional 10% applied for every additional 30 days late. Upon receipt terms payment should be in house within 10 calendar days from the delivery date.  Financing and leasing options are available with approved credit.


Industry wide standard of warranty guarantees our products to be free from defects in material and workmanship for a period of one year from date of original purchase. Component parts may carry individual warranties as provided by the manufacturer. Our warranty does not extend to parts or end products subjected to misuse, neglect, damage in shipment, by accident, or failure to comply with operating instructions. We will repair or replace any unit which is defective during the warranty period if that unit is returned to our factory properly packaged with a Return Authorization Number. Claims for unauthorized field labor or time charges will not be accepted. MP Industries, Inc. cannot be held responsible for any consequential damages of any nature.

Custom Products

 Custom or modified ladders, work platforms, crossovers, modified or custom lifts require a 60% deposit and they are non-returnable, non-refundable items. These products are custom and may hold no value for resale to other buyers or we may not be able to resell the items built to your custom specifications.


MP Industries can provide an estimated freight cost based on our preferred carriers. NOTE: Freight cost may be subject to change depending on fuel surcharges, special delivery requirements, etc. MP Industries, Inc. will not be responsible for differences in freight estimates and actual freight costs.


Returned items must be returned within 30 days of receipt.

All returned items require a 20% restocking fee for items off the shelf plus all freight. If payment was made with a credit card, customer is responsible for a 6% return fee. If the returned product is a standard, non-custom item, it must be in “as new” condition.

Before the item may be shipped back, we will provide a Return Authorization Number that is required by the manufacturer. There is a cancellation fee of $50.00 for any standard product that is cancelled after confirmation of order for processing of paperwork. If issues are not reported within 10 days upon receipt of the product it signifies acceptance of product and customer will adhere to previously agreed on payment terms.

Before deciding to return your products, please afford us reasonable opportunity to correct the situation or issue. Here at MP Industries, Inc. we pride ourselves on our first-class customer service. We are more than happy to work with you and accommodate you in any way if you are unsatisfied with our products. It is our goal to see our customers are pleased at a minimum extra cost incurred to either party.

Freight Claims

 Each product has been inspected before shipment. The customer is responsible to inspect material at time of delivery, and should refuse shipment (if badly damaged) or make written notice to carrier upon receipt of damaged materials on the receiving documentation. Freight damages must be noted on the shipping receipt. It is the customer’s responsibility to alert us of damaged merchandise and work with us in a timely fashion. Freight damage claims require a copy of the noted shipping receipt, and pictures of the damages incurred, along with a detailed description.

If the damage was not noted on the receipt, we must have the full detailed description and pictures of damage within 5 calendar days of product delivery. If damage occurred in freight and was not noted on shipping receipt and we are not notified within 5 days, customer accepts product as is and is subject to the previously agreed on payment terms.

Thank you for your business. We appreciate it very much.

MP Industries Inc,Industrial Supply,Aviation Maintenance 

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