MP Industries, Inc. is dedicated to developing innovative access solutions through comprehensive consultation, professional integrity, accountability, and perseverance to see your project through completion. We take pride in our customer service, and with over 25 years experience in the industries we serve, we have a unique perspective and understanding of our customers’ needs. Should an issue arise or dissatisfaction occur, we will take every step necessary to ensure customer satisfaction and always go above and beyond to make sure our customers are pleased with the products and our performance.
Industry wide standard of warranty guarantees our products to be free from defects in material and workmanship for a period of one year from date of original purchase. Component parts may carry individual warranties as provided by the manufacturer. Our warranty does not extend to parts or end products subjected to misuse, neglect, damage in shipment, by accident, or failure to comply with operating instructions. We will repair or replace any unit which is defective during the warranty period if that unit is returned to our factory properly packaged with a Return Authorization Number. Claims for unauthorized field labor or time charges will not be accepted. MP Industries, Inc. cannot be held responsible for any consequential damages of any nature.
Custom or modified ladders, work platforms, crossovers, modified or custom lifts require a 50% deposit and they are non-returnable, non-refundable items. These products are custom and may hold no value for resale to other buyers or we may not be able to resell the items built to your custom specifications. This includes retractable ladders, cantilever ladders and clean room products.
MP Industries can provide an estimated freight cost based on our preferred carriers. NOTE: Freight cost may be subject to change depending on fuel surcharges, special delivery requirements, etc. MP Industries, Inc. will not be responsible for differences in freight estimates and actual freight costs.
We will provide an estimated leadtime at time of purchase. This leadtime is not guaranteed! If you NEED an item by a specific date, we do offer a 2 week expedite option. This upcharge will be 20% of the product cost and DOES NOT include transit time for delivery. Paying the Expedite Fee guarantees you a 2 week manufacturing leadtime.
Please see our terms and conditions page for more information.
Thank you for your business. We appreciate it very much.